Our People
Meet Our Founders
Founders Mandy Doon and Tim Gleeson
Director Business Development and Managing Director
Tim Gleeson and Mandy Doon are the founders of CSnet with over 30 years of involvement in human services. Tim is Managing Director and Mandy is Director Business Development. Together they started CSnet in 2007 with the aim of creating a SaaS wholly focused on meeting the needs of human services organisations – to collect data from ground up, embed good practice, and measure outcomes for better service delivery and social impact.
Meet Our Team Leaders
We have a great team. The service is delivered by a team of human service practitioners, and the software is managed by a technical team. There is a lot of cultural mashing of people, expertise and backgrounds in the organisation.
Our ‘prac team’ have been around human services for many years, and are very experienced in all aspects of program design, implementation and review. We spend our time working on client information issues, software configuration solutions, and capacity building with our customers.
We deliver training and support, liaise with system administrators and contribute to software design and data analysis when needed.
The technical team brings together a lot of IT experience, with backend, database and user interface expertise. We use an Agile development method, with continuous software updates. In-house systems stress the importance of communication and collaboration, and technical people have a strong awareness of human services, and the context in which they operate.
