CSnet Quarterly Update – Impact Bus, Outcomes That Matter & Supporting Workers Through Change

Posted on September 9, 2025 - Blog, Fact Sheets, Resources

We’re excited to share this quarter’s update which includes insights from our upcoming Impact Report (launching October), a new resource that addresses how we think about supporting organisations and workers through change and just released CSnet Fact Sheets including Power BI Strategy and NSW DCJ Infoshare Integration.

CSnet Impact Report

🚍 Hop on the CSnet Impact Bus

Think of the CSnet Impact Bus as more than a metaphor – it’s a movement. Our software and sector knowledge are the engine, but it’s our partner organisations who steer the journey. Together, we’re navigating toward better social outcomes, using data that matters and stories that resonate.

🔄 Our Theory of Change: How We Drive Impact

We partner with human services committed to practice and measuring the difference they make. Here’s how our journey unfolds:

If we… Partner with human services committed to practice and measuring the difference they make.
By… Assisting community services to implement CSnet for case management, group work & community activities & build knowledge about the difference they make.
It will drive… The collection of data and stories that show the benefits delivered for clients and communities & improves service delivery in community services.
And lead to… The collection of collaboration across community services to build shared knowledge for better outcomes for clients, families and communities
This isn’t just theory—it’s a roadmap we live by, with checkpoints that track inputs, activities, benefits, and outcomes. It’s how we do and show impact

📊 Impact Signposts: From Outputs to Outcomes

CSnet usage data reveals a powerful shift across our partner organisations. Here’s what the numbers say:

📈 Percentage Highlights

94% are multi-funded, delivering multi-program support in complex service systems
91% measure wellbeing using surveys and assessments (one org uses 124!)
84% track wellbeing outcomes against Outcomes Frameworks (one org uses 15!)

🔢 Volume Highlights

1.2 million+ support sessions recorded
115,000+ wellbeing surveys and assessments created
519,000+ outcomes measured against wellbeing domains
126,000+ reports run for real-time service improvement

✅ And the growth is real:

9% increase in support sessions since 2023
45% more assessments
28% more outcomes measured
52% of clients surveyed on what’s changing
39% had wellbeing outcomes measured

Supporting Workers Through Change (and Why Change Management Matters)

When organisations implement CSnet, they’re not just adopting a new system—they’re navigating a significant change in how they work. That’s why Change Management matters. To help guide these conversations, we’re launching a new blog and fact sheet, plus a 3-part podcast-style series featuring:

🎙️ Jonathan O’Keeffe – Change Management expert
🎙️ Mandy Doon – CSnet Executive Director

Together, they explore:

What Change Management really means
Why it’s essential for successful technology rollouts
How organisations can support their teams through change

🛠️ CSnet’s Role in Supporting Change

While CSnet doesn’t deliver Change Management services directly, we work closely with internal teams and expert partners to ensure workers are supported. Our implementation model includes:

Experiential training before and after Go Live
Intensive support for 8–12 weeks post Go Live
Weekly drop-ins and one-on-one coaching
Embedded on-screen guidance
Monthly user groups for shared learning

“Change Management isn’t a checklist—it’s a story that takes time to unfold.” – Jonathan O’Keeffe

🎧 Listen & Learn: The 3-Part Series

Each episode is under 15 minutes and designed to help teams prepare for a successful rollout.

🔗 Part 1: What Is Change Management?

🔗 Part 2: CSnet in Action – A Real-World Rollout

🔗 Part 3: How Can I Do Change Management at My Organisation?

“Change Management doesn’t have to be perfect—it just has to be intentional.” – Jonathan O’Keeffe

✅ Ready to Get Started?

If your organisation is preparing to implement CSnet, now is the perfect time to start the conversation about Change Management.

📣 Review and share the blog and fact sheet with your internal team
💬 Use it to shape your rollout planning discussions
📅 Reach out to explore how we can support your staff through change

New Fact Sheets

Thanks for being part of the journey. We look forward to sharing the full Impact Report with you soon!

Regards,
The CSnet Team
🌐 https://csnet.com.au