Supporting Workers Through Change – Why Change Management Matters
🎙️ Introducing the Series: Why Change Management Matters
When organisations in the community services sector implement CSnet, they’re not just adopting a new system—they’re navigating a significant change in how they work. That’s why understanding and planning for Change Management is so important.
To help guide these conversations, we’ve created a three-part podcast-style series featuring Jonathan O’Keeffe, a seasoned Change Management expert, and Mandy Doon, who brings deep insight into CSnet’s implementation journey.
Together, they explore:
- What Change Management really means
- Why it’s essential for successful technology rollouts
- How organisations can support their teams through change
This series is designed to be practical, conversational, and under 15 minutes per episode—perfect for internal teams preparing to “get going” with CSnet.
While CSnet doesn’t deliver Change Management services directly, we work closely with internal teams and experts like Jonathan to ensure that workers are supported throughout the transition. From experiential training to embedded on-screen guidance and ongoing support, our implementation model is built to empower staff and foster continuous improvement.
Why Change Management Matters
In the community services sector, workers face complex demands and shifting priorities. A new system can feel overwhelming without the right support. That’s why CSnet’s implementation model is designed to support workers through change, not just deliver software.
How CSnet Supports Change
While CSnet doesn’t provide Change Management services directly, our implementation includes:
- Experiential Training: Pre- and post-Go Live sessions for Administrators, Change Champions, and frontline Workers.
- Intensive Support (8–12 Weeks): Weekly drop-ins, one-on-one coaching, and configuration adjustments based on feedback.
- Dedicated Practice Team: Sector-experienced contacts who guide organisations through continuous improvement.
- On-Screen Support: Embedding organisational policies and procedures directly into CSnet to empower staff learning.
- Monthly User Groups: A space for shared learning and collaboration.
🎧 Listen & Learn: The 3-Part Series
🔹 Part 1: What Is Change Management?
“Change Management isn’t a checklist—it’s a story that takes time to unfold.” – Jonathan O’Keeffe
🔹 Part 2: CSnet in Action – A Real-World Rollout
“You don’t just switch on a system and expect transformation. You need to walk with people through the change.” – Jonathan O’Keeffe
🔹 Part 3: How Can I Do Change Management at My Organisation?
“Change Management doesn’t have to be perfect—it just has to be intentional.” – Jonathan O’Keeffe
✅ Next Steps to Take
If your organisation is preparing to implement CSnet, now is the perfect time to start the conversation about Change Management.
📣 Share this series with your internal team (CSnet Why Change Management Matters Fact Sheet)
💬 Use it to shape your rollout planning discussions
📅 Reach out to your CSnet Sales or Practice Lead to explore how we can support your staff through change