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Category: Case Studies
How a holistic focus on children & families changes ‘siloed services’
How to stay true to the purpose of a place-based community organisation that has been serving local children & families for 40 years? We hear from Sue Hellier (CEO) & Erin Beard (Team Leader) at Family Support Newcastle about holistic approaches and adapting ‘siloed-services’ to meet the needs of children, families & communities in the Hunter region. We talk about the current changes to the minimum data set and reporting for the group of Intensive Family Support and Preservation programs funded by the NSW Department of Communities and Justice and the introduction of the new InfoShare reporting platform. More broadly, it’s a story about how to manage change across multiple programs & ‘funding buckets’, how to use data & narrative evidence to understand what’s changing for families, & how to embed good practice through the work. Thanks to Sue & Erin for your generosity & sense of humour! It is a joy to partner with Family Support Newcastle to ‘think & do different’, to support changes in funding programs and reporting platforms as they arise, so that you can get on with the critical work of meeting the needs of children & families in your community. 1. Introduction to Family Support Newcastle and background
Why outcomes are important for settlement services – HOST International and CSnet
David Keegan is the CEO of HOST International. He spoke to Mandy Doon at CSnet about how organisations can embed outcomes in the work that they do, in the practice, and use the data to contribute to ongoing research for better outcomes. 1. What is your experience of how data is collected and used in community services?
How VACCA is Embedding Indigenous Culture and Practice in CSnet
This case study shows how VACCA and CSnet are working together to embed indigenous culture and practice in the CSnet case management system. Who is VACCA?